Return Policy

Our return policy complements the statutory right of withdrawal to ensure you have a clear, controlled return process. The conditions described here are strict and protective of the seller, within the limits of the law. If they are not complied with, your return may be refused.

Time limit to notify a return

You have 14 calendar days from the date you receive the product to notify us of your intention to return it. After this period, no returns will be accepted.

To initiate a return, you must contact our Customer Service team in advance at contact@shower-mat-non-slip.com (or via our contact page), stating your order number and the reasons for the return. We will then provide you with precise return instructions, including the return address appropriate to your situation.

Conditions for acceptance of the returned product

The returned product must be in a condition that allows it to be resold. It must be:

  • unused and undamaged
  • complete: with all accessories, instructions, labels, and any free gifts.
  • in its original packaging if possible (its absence does not make the return impossible, but the item must be protected in an equivalent manner).

Any deterioration, excessive use, or damage found on the product during inspection will allow us to withhold part of the refund to compensate for the loss in value, in proportion to the degraded condition. If we have any doubts about the quality of the return packaging, we may refuse the return if it appears insufficient (see below).

Shipping responsibility and return costs

The customer remains responsible for proper packaging and secure shipment of the return parcel. We recommend a service with a tracking number (and insurance if the product is valuable). Under no circumstances can ABCOMMERCE be held liable for a parcel that is lost, stolen, or damaged during the return if the packaging was not suitable.

All return shipping costs are at your expense (except in the event of a shipping error or a defective product). Shipping at your expense includes the standard shipping cost to the return address that will be provided to you. No free collection from the customer will be arranged. Unless an exception is expressly stated on the product page, the standard policy applies.

Please note that some returned products may need to be sent abroad (in particular to our logistics partner outside the EU). Shipping times and costs may therefore be higher than for a local return. You will be informed before sending the return if the return address provided is outside the European Union.

Non-returnable items

The following items cannot be returned or refunded:

  • Personalised products (engraved, made-to-measure, manufactured to your specifications).
  • Products whose hygiene seal (sealed packaging) has been broken after delivery and which cannot be returned for hygiene reasons (e.g. cosmetics, bed linen, underwear).
  • Products that have been partially used or altered due to improper use (opened perfumes, washed textiles, etc.).
  • Any perishable goods or goods with a near expiry date.
  • Gift cards, vouchers, or digital services (music, software, downloadable games) whose content has been unlocked or delivered in full.

If you mistakenly return a product that is excluded from the right of return, it will be sent back to you without a refund, and all reshipping costs will remain at your expense.

Unauthorised returns

Any return made without prior authorisation (parcel sent without written approval from our team) will be refused and returned to the sender without a refund. Likewise, returns sent cash on delivery or sent to an address other than the one provided will be refused. Please do not ship your return without our formal approval.

Return procedure summary

  1. Contact our customer service team (contact@shower-mat-non-slip.com), stating your order number and the product(s) to be returned.
  2. Receive the instructions and return address, generally within 2 business days. No return address will be provided outside of this process.
  3. Carefully package your item (if possible in its original packaging or equivalent packaging), then ship it via the carrier of your choice at your expense.
  4. Wait for confirmation: once our logistics team has received and checked the product, we will inform you by email of the acceptance of the return or of any issue identified.