These General Terms and Conditions of Sale (GTCS) set out the rights and obligations between the seller (“Non-Slip Shower Mat”) and the professional buyer or consumer (“you”) in connection with the sale of products presented on the Non-Slip Shower Mat website. Placing an order implies full and unconditional acceptance of these GTCS.
Article 1: Scope
These GTCS apply to all sales concluded via the Non-Slip Shower Mat website. They are accessible at any time on the website. The seller reserves the right to amend the GTCS at any time without prior notice; the applicable terms are those in force on the date the order is placed.
Pre-contractual information (essential characteristics of the products, price, delivery charges, statutory rights, validity period of the offer) is provided to you in a clear, accurate, and understandable manner before the order is confirmed. If the seller fails to comply with these information obligations, the withdrawal period may be extended by an additional period, in accordance with Articles L.221-18 et seq. of the French Consumer Code.
Article 2: Products
The products offered for sale are those described on the website on the day of consultation, subject to availability. Photographs and visuals illustrating the products are not perfectly contractually binding (due to your screen settings, natural shade variations, or manufacturing batches). The seller does not guarantee total similarity in colors and appearance, unless otherwise stated on the product page.
The seller reserves the right to modify the product range offered at any time. If a product becomes unavailable after an order is placed, we will contact you to arrange an alternative, a store credit, or a partial or full refund for the unavailable product. Under no circumstances may the buyer claim damages for such a change or stockout.
Products sold on the Non-Slip Shower Mat website are intended for personal use only; any resale is strictly prohibited and may incur your liability.
Article 3: Prices
Product prices are indicated in euros (€), all taxes included (incl. VAT) and excluding delivery charges. These prices may be changed at any time without prior notice. Products are invoiced based on the price in effect at the time the order is confirmed. The total amount charged (product price + applicable delivery charges) will be shown on the order summary before payment.
In the event of an obvious pricing error, the seller reserves the right to cancel the order or to offer the customer the option to keep the order at the correct price after informing the customer (Article L.111-1 of the French Consumer Code).
Article 4: Orders
You place your order directly on the website. After adding items to your cart, you review the summary (products, quantities, prices, shipping costs, delivery address). By confirming your cart, you accept these GTCS in full and without reservation. You will be asked to provide: your name or company name, your contact details, and your billing and delivery information. You guarantee that this information is accurate, complete, and up to date. In the event of an error in this information, we cannot be held responsible for the consequences (additional costs, delays, non-delivery, etc.).
The seller reserves the right to refuse or cancel any order in the event of a payment issue, payment incident, fraud, or a previous unpaid dispute. In the event of refusal, we will inform you as soon as possible.
Article 5: Confirmation and payment
Order confirmation constitutes acceptance only after full payment of the price has been verified. Payment is due immediately upon ordering. Accepted payment methods are those displayed on the website (bank card, e-wallet, bank transfer, etc.). These transactions are processed via a secure payment provider (Stripe, PayPal, etc.). No payment by check will be accepted unless specifically agreed in writing. If payment fails (bank refusal, insufficient funds, fraud), the order will be automatically canceled.
Payment information transmitted by the customer when placing an order is processed using a secure protocol (HTTPS) and is not accessible to the seller. It is transmitted via the payment provider, which stores and processes banking data under its own level of protection. The seller does not retain any complete bank card data after the transaction.
Article 6: Delivery
Orders are prepared upon receipt of payment, generally within 24 to 48 business hours (excluding weekends and public holidays), depending on product availability. Parcels are then handled by the carrier selected when the order is placed.
Delivery times stated on the website are indicative and do not constitute a firm obligation. They depend on the carrier and geographic areas. Shipping is free for any order over €89 (excluding taxes). For orders below this threshold, shipping charges will be specified before payment.
For orders to overseas territories or internationally, specific fees and timelines may apply (import, customs duties, local handling). The customer remains responsible for customs formalities and payment of associated duties and taxes. Any taxes or customs fees applied upon import into the destination country are payable by the customer (unless otherwise stated). If fees are due, the carrier may request payment before delivering the parcel. The seller cannot be held responsible for delays or additional costs related to customs procedures.
Upon delivery, the customer must check the apparent condition of the parcel in the presence of the carrier. In the event of any irregularity (damaged, opened, missing, or deteriorated parcel), the customer must:
- refuse the parcel and note this on the carrier’s delivery slip (or make specific reservations on the delivery note);
- contact the seller immediately at contact@shower-mat-non-slip.com, stating the order number, the issues observed, and, where applicable, attaching photographs of the product(s) concerned.
The seller will review any valid claim and may, depending on the case, offer reshipment, an exchange, a partial or full refund, or any other appropriate arrangement. Return shipping costs in the event of a damaged or missing product are reimbursed to the customer upon presentation of supporting documents.
If the recipient is absent, a delivery notice is generally left, allowing the parcel to be collected from the indicated pickup point. If it is not collected within the time limit, the parcel will be returned to us. The actual costs incurred for returning the parcel (outbound) will then be deducted from any refund due to the customer. If the parcel is returned due to an unjustified refusal, the buyer loses the ability to exercise the right of withdrawal for that order.
Article 7: Right of withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer has 14 calendar days to exercise the right of withdrawal, without having to justify reasons or pay any penalty (except return shipping costs). This period runs from receipt of the product by the consumer or by a designated third party (excluding the carrier).
To exercise this right, the customer must notify their decision (withdrawal from the order) in writing to contact@shower-mat-non-slip.com before the deadline expires. We provide a withdrawal form template (optional), but any other clear statement expressing your intention is accepted (letter, email). To be valid, returns must be shipped within a reasonable time (maximum 14 days) after notification, to the address that will be provided by customer service.
Return shipping costs remain the responsibility of the consumer, except in the event of a delivery error or defective product (Article L.221-23 of the French Consumer Code). Returns outside the statutory period or not compliant with the conditions (damaged product, incomplete, excessive use) may be refused or may result in a partial refund proportional to the depreciation observed.
In the event of a valid exercise of the right of withdrawal, the seller undertakes to refund all sums paid, including standard delivery costs (initial shipping costs for the least expensive delivery option). Additional costs resulting from choosing faster delivery are not refunded. The refund will be made within 14 days of receipt of the returned product or proof of dispatch. It will be credited to the customer’s original payment method.
If the legal information relating to the right of withdrawal has not been provided correctly, the right of withdrawal may be extended up to 12 months (Article L.221-18). We therefore invite the customer to refer to the Return Policy for any details on the applicable procedures and conditions. Certain products may be excluded from the right of withdrawal (customized products, perishable goods, sealed items for hygiene reasons, etc.), as provided by law and as indicated on each relevant product page.
Article 8: Return policy
In addition to the right of withdrawal, we strictly apply the following procedure for any return (timeframe, conditions, shipping) described in detail in our dedicated Return Policy. Only returns that comply with these instructions will be accepted and processed.
Article 9: Statutory warranty
Products sold benefit from the statutory warranty of conformity (Articles L.217-4 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). In the event of non-conformity or a hidden defect, you may request repair or replacement of the product (subject to costs), or, as applicable, a price reduction or cancellation of the sale, in accordance with the law. Any defect must be reported to the seller within a reasonable time after it is discovered.
The warranty of conformity requires the seller to deliver a product that matches the description and is free from defects. The customer has two years from delivery of the goods to take action. In practice, if a delivered product is non-conforming or defective, please contact our customer service without delay.
Statutory warranties apply independently of any optional commercial warranty. If an optional commercial warranty is offered, its terms will be set out in a separate document.
Article 10: Liability
The seller is liable only in the event of proven fault in the performance of its obligations. Except in cases of gross negligence or willful misconduct, the seller’s liability is limited to direct damages caused to the customer (for example, loss or deterioration of property), excluding indirect damages (loss of profit, moral harm, consequential intangible damages). In particular, we cannot be held responsible for:
- costs, damages, and interest related to inappropriate or unlawful use of the products;
- any loss of data or profit resulting from the use of or inability to use a product;
- service disruptions beyond our control (cyberattack, network outage, system failure);
- any event of force majeure within the meaning of the French Civil Code (unforeseeable and unavoidable events: strike, natural disaster, terrorist act, pandemic, failure of a third-party supplier, etc.).
As a precaution, we advise users to back up their data and use up-to-date antivirus software. The seller’s liability is limited to the total amount (incl. VAT) paid by the customer for the products concerned.
Article 11: Force majeure
The seller cannot be held liable in the event of force majeure making it impossible to perform obligations (IT failures, disasters, conflicts, administrative acts, epidemics). In such cases, the time for performance of our obligations will be extended for the time necessary to overcome the event. If the event continues beyond two months, each party may cancel the order without compensation.
Article 12: Data protection
Personal data collected on this website is processed in accordance with the dedicated Privacy Policy. In particular, the seller complies with the obligations of the GDPR and the French Data Protection Act (Informatique et Libertés), notably in terms of information, data minimization, retention, and security. The email address collected when placing an order may be used to send you information relating to your order and, subject to your consent, personalized commercial offers (you may opt out at any time).
Article 13: Disputes
These GTCS are governed by French law. In the event of a dispute arising between the parties and in the absence of a prior amicable resolution, jurisdiction is granted to the competent French courts (Commercial Court of Toulouse, unless mandatory provisions provide otherwise). The customer is informed that they may use a consumer mediation service free of charge in accordance with Article L.611-1 of the French Consumer Code, as indicated in the legal notice.
