This Shipping Policy sets out the terms for preparing, dispatching, delivering, and tracking orders placed on Non-Slip Shower Mat. It supplements the provisions of the Terms and Conditions relating to delivery.
1. Order preparation
After your order is validated and payment is confirmed, your order is prepared and packed in our warehouse or by our logistics provider (depending on the product). Order preparation generally takes 24 to 72 business hours (excluding weekends and public holidays), subject to availability. During busy periods (promotions, holidays), these timeframes may be slightly extended.
We do everything we can to ship your products as quickly as possible. Once the order has been dispatched, you will receive a confirmation email with the tracking number(s) associated with the parcel(s).
2. Delivery areas
We deliver to the areas indicated when selecting delivery at checkout. Currently, Non-Slip Shower Mat offers the following delivery methods:
- standard tracked delivery (parcel delivered to your mailbox/letterbox or with signature). Typical timeframe: 6 to 9 business days. Cost: free
- Any applicable import taxes and duties are the customer’s responsibility.
These timeframes are indicative. Any delay due to an event beyond our control (carrier strikes, logistics congestion, customs delays, weather conditions, pandemic, conflicts, etc.) cannot engage our liability. In the event of an unusual delay (more than twice the stated timeframe), please contact our customer service.
3. Shipping fees
Shipping fees are calculated automatically when your cart is prepared, based on the selected method and the delivery address. The final breakdown of fees appears on the payment page. Express or urgent options may be offered depending on the region, at an additional cost (these are refundable only in the event of order cancellation or a return under the applicable conditions). For any eligible order (minimum threshold), we offer standard delivery.
Shipping fees include packaging, transport, and, where applicable, parcel insurance. They are non-refundable in the event the customer exercises the right of withdrawal, except where otherwise required by law (Article L.221-23 of the French Consumer Code). Only the cost of the initial standard delivery (if it was offered free of charge) will be refunded where applicable.
4. Order tracking
As soon as your order is dispatched, you will be sent an email containing your parcel tracking number. You can track its progress on the relevant carrier’s website. This tracking is provided to us in real time, allowing us to verify that the parcel has been properly accepted and delivered. If there is a tracking issue (carrier website outage, scan errors), please contact us; we will investigate.
Tracking information is considered proof of proper delivery once it shows “Delivered” (or signature received). However, we encourage you to verify correct delivery with the local carrier or the pickup point if indicated.
5. Delivery address
It is the customer’s responsibility to provide a complete and correct delivery address. In the event of an error or omission (apartment number not provided), an inaccurate address, or conditions preventing delivery (gated residential complex, inaccessible mailbox/letterbox), we cannot be held responsible for delays or non-delivery. If the parcel must be reshipped to the correct address, reshipping fees will be charged to the customer.
6. Receiving the parcel
Upon receiving the parcel, the customer must:
- Check the external condition of the parcel (box integrity, no major visible impact, seal unbroken) before signing the delivery note.
- Make reservations with the carrier in case of any anomaly (crushed, opened, suspicious parcel). These reservations must be noted on the carrier’s delivery slip or in their delivery app.
- Contact us immediately if an anomaly has been reported (by email or phone), providing photos of the parcel and a description.
Without a prior report, generally any return or claim relating to delivery must be made within 24 hours after the estimated delivery.
7. Parcel refused, unclaimed, or returned
If a parcel is refused by the recipient without a valid reason, unclaimed at a pickup point, or returned due to an incorrect address, the order will be considered fulfilled. Initial shipping fees will not be refunded. If you would like it reshipped, the costs will be at your expense. Alternatively, you may request a refund for the price of the products excluding any fees already incurred (see Terms and Conditions).
8. Delivery issues
In the event of a lost parcel (neither delivered nor available at a pickup point) or theft, the customer must notify us immediately. We will then open an investigation with the carrier. If the parcel is definitively lost, we may offer either a replacement shipment at our expense (subject to stock) or a refund of the amount paid for the relevant item(s). In case of doubt, we reserve the right to ask the customer to provide any useful information (proof of payment, tracking details, photos of the empty packaging, etc.) to process the claim.
9. Changes
This Shipping Policy may be amended at any time, in particular to adapt to new delivery areas or carrier rates. The applicable version is the one in force at the time the order is placed.
